As soon as your service request arrives by telephone, fax, e-mail or SMS, we will inform you of when a service technician will be on-site. Direct communication has the benefit that we receive important details about the disruption without losing any time. This way you can calculate how long the operational downtime will be.
For customers with a modern connection, we can access the system to carry out maintenance remotely. Many disturbances can be repaired quickly after an error analysis has been performed. This saves time and your system will be back to operation quickly. In addition, we provide service and support to our clients by telephone. If an issue cannot be resolved by telephone, then a service technician will fix the problem on site.
We offer fast and uncomplicated services to our clients abroad. When possible, we resolve disruptions via dial-up using a modem, or an on-site service call takes place in coordination with the client.