24-hour hotline



Telelift Customer Services - a team you can rely on. 

Telelift Systems work for you around the clock, so Telelift Service is also available to you night and day (24/7 service). We support you quickly and effectively in all matters relating to functions, spare parts needs and the handling of all Telelift systems at all times.

Technical support during office hours

Sobald Ihre Serviceanfrage über Telefon, Fax, Email oder SMS eingeht, teilen wir Ihnen mit, wann ein Service-Techniker vor Ort sein wird. Die direkte Kommunikation hat den Vorteil, dass wir ohne Zeitverluste Kenntnis von wichtigen Störungsdetails erhalten. So sind Störungsausfälle für Sie zeitlich einschätzbar.

Even after office hours - service around the clock

As soon as your service request arrives by telephone, fax, e-mail or SMS, we will inform you of when a service technician will be on-site. Direct communication has the benefit that we receive important details about the disruption without losing any time. This way you can calculate how long the operational downtime will be.

As much as neccessary, as little as possible

For customers with a modern connection, we can access the system to carry out maintenance remotely. Many disturbances can be repaired quickly after an error analysis has been performed. This saves time and your system will be back to operation quickly. In addition, we provide service and support to our clients by telephone. If an issue cannot be resolved by telephone, then a service technician will fix the problem on site.


Tel: +49 8141 315 91-0

Our 24/7 services at a glance:

  • Fast, uncomplicated and efficient handling
  • Prompt registering of service disruption reports for all Telelift systems
  • Germany-wide service network of over 30 support bases
  • Qualified and trained service technicians to advise you
  • Trouble-shooting through remote diagnosis and using modern
  • communication tools, maintenance repairs during ongoing operations
  • Related services for pneumatic dispatch systems in Berlin, Bavaria and North Rhine-Westphalia
  • Compiling of error statistics

Borderless services - worldwide

We offer fast and uncomplicated services to our clients abroad. When possible, we resolve disruptions via dial-up using a modem, or an on-site service call takes place in coordination with the client.